When your boiler fails in the depths of winter, you’ll want it back up and running as soon as possible so you can continue living and bathing in comfort.
What to do right after your boiler breaks down
If your hot water and heating stop working, there are many things to check before calling a professional. Look for warning signs like an orange or yellow or lazy pilot light or flame. Pilot lights should be blue and crisp. Also look out for a pilot light that keeps going out, banging or clanking noises, irregular water pressure (usually too high), increased gas consumption (as seen on your latest gas bill or, if you have a smart meter, more immediately on your in-home display). This indicates a boiler that isn’t working as efficiently as it should.
If the boiler is showing any of these signs, switch it off immediately. Write down its error number. Then check whether the boiler is being supplied by gas, electricity, and water. If other gas appliances are in working order, you’ll need to contact a trusted professional.
How to stay safe if your boiler has broken
On rare occasions, a broken boiler can cause serious illness, fires, and even death. But usually, boilers are fitted with safety precautions like pressure relief valves, oxygen depletion sensors, and overheat stats that will shut it off automatically if something is seriously wrong.
If you’ve lost heating or hot water in the winter, there are steps you can take to stay warm. Wear layers, draw curtains, use hot water bottles, and if you think situations are unsafe, relocate to a family member or friend’s home or go to a hotel.
